FAQ

Clean Meals is a solution for people to help them eat healthy with the convenience of the customer always in mind. Our online order management system keeps track of all our member’s ordering history, upcoming orders and so much more.

Choose any one or more of our products to take advantage of the value our service provides. To keep things interesting, we have provided our customers with 32 menu items which will change every 3 months to completely new 32 items so you never get bored.

Our subscription model helps you by not worrying about what to cook, how to cook, where to buy and above all clean up after. The meals will just show up to your door every Sunday for the whole week vacuum-sealed for the whole work week.

Once you have placed your order, we prepare your food fresh and deliver is in sealed microwaveable and oven friendly containers to keep the food fresh tasting great. All you have to do is take the meal out of the fridge, heat it and enjoy.

For sanitary reasons we do not accept used containers back. If you do not intend to keep them, we encourage you to please recycle them as they are 100% recyclable made from 100% recycled products.

Our dieticians are working on a diabetes friendly diet at the moment but not ready yet, till further notice please see our menu. Many of our menu items are diabetes safe meals but we do not take any responsibility.

Please see your physician before making any decisions about using Clean Meals. Thank you.

Clean Meals paired up with 3-5 times a week training program with a professional trainer and no cheat meals unless recommended by your nutritionist/dietitian/trainer.

All our menu items have their estimated calories & macronutrients labeled on our website on the menu page which can be used to count your intake.

We recommend using our service by matching with the guidelines or diet plan you are provided by your nutritionist/dietitian/trainer to get best results.  We are happy to help you reach your goals by helping you to keep portion controlling and clean eating fast and convenient.

Eat the meals you get from Clean Meals, drink lots of water, and avoid consuming sugars and alcohol. Speak to your doctor or trainer about incorporation an exercise program you can follow throughout the week.

Yes! Our trays are made of 95 percent recycled paper fibre from renewable resources. They are designed to meet all of the packaging and reheating conditions for your prepared meals. The best meal prep containers you can get, these heat-sealed trays can go directly from the freezer to the oven. Learn More

Choose from our wide variety of menu items from meat, vegan or vegetarian options.

All your meals will arrive in an individual microwaveable & oven friendly containers in a thermal lined insulated box and if need be depending on the weather with ice packs.

All the individual food containers and the seal screen are 100% recyclable.

Yes you can certainly! This is done on the checkout page. If you still have any other concerns please email us at info@cleanmeals.ca or call us at (647 937 5326).

All meals listed on the menu are provided with estimated calories and macro-nutrient information based on the serving on the website’s menu page.

All our meal containers are BPA free, microwaveable and oven friendly.

For microwave we recommend you peeling the seal off from 2 opposite corners and heating it for 1-4 minutes depending on how warm you like your meals. Heating time varies depending on the power of your appliance and personal preference.

Our meals are to be consumed in 6 days of the delivery provided the seal is not peeled or ripped and the meals are placed in the fridge the whole time between 3°C to 5°C. Please throw out any meals left in the fridge for more than 6 days.

If you have left over meals and you do not wish to waste any food, we recommend you freeze the meals with in the 2 days of delivery provided the seal is not peeled or ripped from anywhere and the meals were in the fridge since delivery at the recommended temperatures.

To eat the meal you have frozen we recommend you simply thaw the meal overnight in the fridge and warm it up and you will be ready to eat.

Once defrosted please consume the meal within 24 hours

We deliver all our deliveries on Sundays (& Thursdays on 14 Meal Plan) throughout the day between 6am-9pm depending on where you live. We always send you an estimated time window of 1 hour when you will be receiving your meals. Please understand delivery times are estimated and can be delayed depending on traffic or weather.

If you have put in the order before Wednesday 12:01 am you delivery will be on the immediately following Sunday.

If you place an order after Wednesday 12:02am your delivery will be on the Sunday after.

We deliver all our deliveries on Sundays (& Thursdays on 14 Meal Plan) through out the day between 6am-9pm depending on where you live. We always send you an estimated time window of 1 hour when you will be receiving your meals. Please understand delivery times are estimated and can be delayed depending on traffic or weather.

Please see our delivery map (https://cleanmeals.ca/pages/delivery-area)

If you still have any other concerns please email us at info@cleanmeals.ca or call us at (647 937 5326).

We strongly recommend you arrange someone to be available between the delivery windows to receive the meals.

BUT if you’re not home, the driver will do his/her best to contact you to get instructions what to do.

If there is no contact made between the driver and customer then he/she will leave the package for you as discreetly as possible, by the door or your concierge, if access is not granted to the door.

Once a package has arrived at its intended location and has been left with either the concierge or at the door, Clean Meals or the driver holds no further liability for the safety of the package or its contents

Customers may choose to provide delivery drivers with access/lockbox codes, keys, or other means of entry into their private residence or delivery location at their own risk. Clean Meals will help to facilitate any such request, but does not solicit or promote such actions, and is not responsible for loss or damages that may be incurred as a result of this personal choice.

All of your account and order details are designed to be self-managed. This means that just about everything can be managed with just a couple of clicks through your online account, whenever you sign in.

But if you need assistance, we can help! Just Call (647 937 5326) or email us at info@cleanmeals.ca and we would love to help you out.

We send all or order notifications, invoices etc via email and your delivery window is sent to you via text message or you are called if your contact number is a land line.

But if you need assistance, we can help! Just Call (647 937 5326) or email us at info@cleanmeals.ca and we would love to help you out.

For convenience and flexibility, we only charge you for an order right after the cut off time stated for the chosen delivery date. This allows you to edit, hold or cancel an upcoming order as many times you wish.

Regardless which package you choose you will be charged for the order at the stated cut off time for that upcoming order.

Provided the charges go through, we deliver all our deliveries on Sundays throughout the day between 6am-9pm depending on where you live. We always send you an estimated time window of 1 hour when you will be receiving your meals. Please understand delivery times are estimated and can be delayed depending on traffic or weather.

IMPORTANT: Orders are locked in at precisely the stated cut off. If you would like to change or cancel a future order, you must make that change in your account, or demonstrate some intent towards doing so, before the cut off time for that order. This includes calling into Clean Meals customer service line (647 937 5326) or sending an email to info@cleanmeals.ca

Yes! $9.99/ delivery anywhere on our delivery map.

Please see our delivery map (https://cleanmeals.ca/pages/delivery-area)

Any one- time purchase made will only deliver you once and will not be charged again unless you as a customer go to the website and order again.

Once you have selected the subscription option, you will be committed to the MINIMUM of 3 WEEKS of subscription. That’s the commitment you as a customer will be making to get the discounted rate.

When you have selected the subscription option, you will be committed to the MINIMUM of 3 WEEKS of subscription. That’s the commitment you as a customer will be making to get the discounted rate.

There will be NO CANCELLATION OR REFUNDS for Subscriptions till after the 3 rd payment and delivery is made. At that point you as a customer can choose to cancel any time prior to the 4th payment is collected on Wednesday at 12:01am. You can cancel by logging into your account or via email to info@cleanmeals.ca

(No other means of communication other than an email to info@cleanmeals.ca will be accepted as a notification to cancel as we like to have everything on record.)

Yes, as a company we believe eating healthy is the key to living healthy and we promote companies that do the same and help their employees in eating healthy.

For Office catering please contact us via email or call us. Email us to info@cleanmeals.ca or Clean Meals customer service line (647 937 5326)

Our office catering menu is the same, please visit https://cleanmeals.ca/collections/the-menu

You have 2 options as follows: