FAQ

General

How does it work?

How will my order arrive?

Do I need to/can I return the containers?

What if I have Diabetes?

What if I’m on medication?

My goal is to lose weight/ I have fitness goals. Can Clean Meals tailor a custom meal plan for my needs?

How do I make the most of Clean Meals service?

The Food

How do I choose the meals I want?

How will my order arrive?

What if I’m allergic or there is something I do not like in the meals? Can I specify that?

How many calories/macros are in each meal?

How to heat the meals?

If I skip a meal, how long is it good till?

Deliveries & Shipping

I have just placed an order, when will I receive it?

What day and time do I get my delivery?

What areas do you deliver to?

What if I’m not home at the delivery time?

Can I give your delivery driver a key or access to the delivery location?

Your Account

How do I make changes to my personal information?

How do I receive delivery and order notifications?

Payments & Charges

When will I be charged?

Are there delivery fees or shipping charges?

One-time Purchase VS Subscription

Subscription Cancellation & Refund Policy

Office Catering

Do you provide meals for offices?

What are your office delivery areas?

Is the menu different?

Is the menu different?

As a company what are my options?