FAQ

Clean Meals is a convenient solution for people who are looking to get on track with eating healthy.

 Our online order management system keeps track of your order history, upcoming orders, preferences, and much more. Our subscription model offers even more convenience by automatically sending your order each week without you having to worry about getting your order in on time. You no longer have to worry about grocery shopping, cooking, and most of all the dreaded clean-up! With the subscription option, simply place your order and your meals will be delivered straight to your doorstep every Sunday.

Each meal is sealed in a microwaveable and oven friendly container to ensure quality, taste, and freshness. The meals are than placed in a thermal lined insulated tote bag with ice packs. All you have to do is remove the meal from the fridge, heat, and enjoy! 

 To reduce waste and help save our planet, we kindly request you leave the tote bag and ice packs available for our couriers to pick up when you receive your next delivery. 

 All the individual food containers and the seal screen are 100% recyclable.

For sanitary reasons we do not accept the individual used meal containers back. All the containers provided are NOT reusable. If you do not intend to keep them, we encourage you to recycle them.

If you have any medical concerns or are on any medications that require you to have specific dietary requirements, we recommend first consulting with your healthcare practitioner to ensure the meals are safe for you.

At this time, our meals cannot be modified for individual preferences or allergies. Please refer to our ingredient list for each menu item to ensure they are safe for you to consume.

An estimated calorie and nutritional information panel can be found under each of our menu items.

All our meal containers are BPA free, microwaveable and oven friendly. To reheat meals, remove the clear seal off from 2 opposite corners and heat in the microwave or oven until the internal food temperature is 74°C or 165°F for at least 15 seconds.

Our meals are to be consumed within 6 days of delivery, provided the seal is not ripped or opened and the meals have been placed in the fridge (4°C or lower). Please dispose of any meals left in the fridge for more than 5 days. If you would like to save any of the meals to consume at a later date, we recommend you freeze the meals within 2 days of delivery provided the seal is not peeled or ripped and the meals have been in the fridge. To eat the frozen meals, simply thaw the meal overnight in the fridge, warm it up and enjoy! Once defrosted please consume the meal within 24 hours.

All of our orders are delivered on Sundays between 9 am – 9 pm depending on your location. Prior to delivery you will be notified of an estimated delivery time within 1 hour before receiving your meals. Delivery times are estimated and may be delayed depending on traffic and/or weather. If you have placed your order before Tuesday at 11:59 pm, your delivery will be scheduled for the same Sunday. If you place an order after Wednesday at 12:00 am, your delivery will be for the following Sunday.

Please see our delivery map (https://cleanmeals.ca/pages/delivery-area) 

If you still have any questions or concerns, please email us at info@cleanmeals.ca or call us at 1-866-30-MEALS (63257).

We strongly recommend you arrange someone to be available between the delivery window to receive the meals. If you’re not home, the driver will do their best to contact you to get instructions. If there is no contact made, the driver will leave the package for you as discreetly as possible by the door or with your concierge if access to your door is not granted. Once a package has arrived at its intended location and has been left with either the concierge or at the door, Clean Meals and the driver holds no further liability for the safety of the package or its contents.

Customers may choose to provide delivery drivers with access/lockbox codes, keys, or other means of entry into their private residence or delivery location at their own risk. Clean Meals will help to facilitate any such request, but does not solicit or promote such actions, and is not responsible for loss or damages that may be incurred as a result of this personal choice.

All of your account and order details are designed to be self-managed. This means that just about everything can be managed with just a couple of clicks through your online account. 

If you need assistance, we can help! Just Call 1-866-30-MEALS (63527) or email us at info@cleanmeals.ca and we would love to help you out.

All order notifications, invoices, etc., are sent via email. Delivery status, estimated arrival and or delivered notifications are also sent via email coming from info@foodkangaroo.ca.

For convenience and flexibility, all charges will be processed on Wednesdays at 12:00 am. This allows you to edit, hold or cancel an upcoming order (Note: changes cannot be made more than 2 weeks consecutively). IMPORTANT: Orders are locked in at the deadline. If you would like to change or cancel a future order, you must make that change in your online account, or demonstrate some intent towards doing so, before the cutoff time for that order. This includes calling into Clean Meals customer service line 1-866-30-MEALS (63527) or sending an email to info@cleanmeals.ca

Delivery is free for Ontario Delivery Zone! Please see our delivery map (https://cleanmeals.ca/pages/delivery-area)

Any one- time purchase made, will only be delivered to you once and you will not be charged again unless you as a customer go to the website and place a new order again.

Once you have selected the subscription option, you will be committed to receiving meals for MINIMUM of 3 WEEKS consecutively. That’s the commitment you as a customer will be making to get the discounted rate. During this time you can make any changes to the menu items as long as you keep a minimum of 8 meals per week but you cannot cancel. For cancelation you have to email info@cleanmeals.ca and request a cancelation before Tuesday 4pm so our staff can get to it.

If you email after 4pm the cancelation is in effect for the week after..

When you have selected the subscription option, you will be committed to the MINIMUM of 3 WEEKS of subscription. That’s the commitment you as a customer will be making to get the discounted rate.

There will be NO CANCELLATION OR REFUNDS for Subscriptions till after the 3 rd payment and delivery is made. At that point you as a customer can choose to cancel any time prior to the 4th payment is collected on Wednesday at 12:01am. You can cancel by emailing info@cleanmeals.ca

(No other means of communication other than an email to info@cleanmeals.ca will be accepted as a notification to cancel as we like to have everything on record.)

Yes! At Clean Meals we strongly believe in healthy eating and we promote companies help their employees to do the same. 

 For office catering please call us directly at 1-866-30-MEALS (63527) or email us at info@cleanmeals.ca.

Our office catering menu is the same, view the menu here