SPECIFIC DATES VS EVERY WEEK

When you purchase a product, you will receive your (first) order on a Sunday. An order that is selected as “Specific Date” will occur once, on that date specified by you. An order that is made as a subscription order, will continue to occur EVERY WEEK on a Wednesday at 12:01 am.

When you select our subscription for a product that contains other products that delivery each week. However, the meals will change each week as our menu changes every week, you will need to give us notification via email if you need anything different than what’s on the menu exactly which meals you would like delivered each time, unless you would like the default (which is generally 5 menu items multiplied by frequency you ordered).

For Example: If you order the Clean Health, 10 meals per, you will continue to receive 2 of each menu items each Sunday morning until you cancel your deliveries. If you do not give us specific menu modifications for which meals you would like to receive, you will receive the defaulted meals

NOTE: If you would like to change or cancel your subscription you have to do so before Tuesday 6:00 pm before your Sunday delivery.

CHARGES / PAYMENTS

Regardless of which frequency and subscription option you choose, you will be charged for the order at the cutoff time before the delivery. With respect to when charges go through:

Deliveries that are scheduled for Sunday will be charged the previous Wednesday at 12:01 am.

For Example: If you order Clean Vegan 10 meals per week on a Sunday afternoon, you will be charged on the Wednesday at 12:01 am and your order will be delivered the following Sunday, you will not be charged until Wednesday at 12:01 am.
COUPONS AND DISCOUNTS

Clean Meals reserves the right to alter, change, or cancel a discount or coupon at any time, without notice. If a change to a recurring coupon will affect future billings, we will make all reasonable attempts to let you know of the change prior to the applicable order charge.
If a discount is provided based on specific order criteria (ex: 5% off for $50 recurring orders), and the criteria are not met (ex: recurring orders are canceled after the first order), Clean Meals will charge the discounted amount to the customer account retroactively.

CANCELLATIONS – VERY IMPORTANT

If you would like to change or cancel a future order, you must make that change in your account, or demonstrate some intent towards doing so, before the cutoff time for that orde. This includes calling Clean Meals customer service line (647 937 5326), or sending an email to info@cleanmeals.ca

If an individual wishes to cancel an upcoming order, but does not make any attempt to either

  1. update their account to cancel/change the order,
  2. call the Clean Meals’ customer service line (647 937 5326), or
  3. contact Clean Meals’ customer service email (info@cleanmeals.ca),

before the cutoff times specified above, they will be charged in full for their order, and they WILL NOT BE ISSUED A REFUND.

Why do we do this?
Basically, we use the best ingredients in our food, we don’t freeze anything, and we need time to order and prepare our protein and produce so we can deliver your food to you, fresh. When you cancel after the cutoff time you leave us with food that we cannot sell. WE HATE THROWING FOOD OUT. Please don’t make us do it.

For Example:
If you have a delivery for Sunday evening, you can change or cancel that order, no questions asked, right up until 12:01 am on the Wednesday immediately before that Sunday’s delivery. You can log into your account and change it, call or email us, and we will consider any of those actions as intent to change your order. After Wednesday at 12:01 am, however, you will be charged, and your order will be processed.

In extenuating circumstances, Clean Meals may issue a refund, but also reserves the right to levy a 5% processing fee against the refund total. This is not an administrative fee – we are not getting this 5%. This is a processing fee that makes up for the fact that payment gateways and credit card companies take a cut of every single transaction that takes place on a website-based business like Clean Meals – even if it’s us sending you money. If it’s our fault, obviously you’re not getting charged that 5%; but if you’re liable for the food you ordered, and we’re making an exception by giving you a refund, we will charge you a 5% fee for refunding.

DECLINED TRANSACTIONS

If you have an order in your cart at the cutoff time, and your payment method is declined, we will deliver that order to you as per our normal operating procedures, and you will be responsible for paying for that order. A notice will be sent to you immediately, notifying you of the declined transaction, and you will have until the following delivery cutoff cycle (3-4 days), to contact us with new payment options. If you do not respond to us in that period, your account will be suspended, and you will receive 3 more notifications over a 2-3 week period, before your account will be handed to a collections agency, who will pursue you for your outstanding balance.

Why do we do this?
We want to make sure that if you have an order lined up with us, and for some reason your card fails, that you don’t lose your order as well. We deliver food and people count on food in their day-to-day lives. So, any chance we can take to make sure that you get the benefit of the doubt, we’ll take it if it means you get to eat well. Unfortunately, this means that there will be individuals who try to take advantage of this service, and we will utilize all of our powers to ensure that you pay for any order that we prepare and deliver to your door.

GIFT CARDS (Not available yet but coming soon)

Gift Cards are non-refundable, under any circumstances.

 

 

 

FOODS / DELIVERIES

DELIVERY

Clean Meals takes all reasonable action to ensure safe food handling and timely delivery within the allotted times provided for regular deliveries. Once a package has arrived at its intended location and has been left with either the concierge or at the door, Clean Meals holds no further liability for the safety of the package or its contents.

Clients may choose to provide delivery drivers with access/lockbox codes, keys, or other means of entry into their private residence or delivery location at their own risk. Clean Meals will help to facilitate any such request, but does not solicit or promote such actions, and is not responsible for loss or damages that may be incurred as a result of this personal choice.

MENU ITEMS

The downside of ordering our food fresh means there may be times where some produce may not be seasonally available in the quantities that we need. This may occasionally result in substituting one vegetable or grain side for another. The protein portion of the meal will always remain the same, however.
ALLERGIES and NUTRITIONAL PREFERENCES

Clean Meals posts the ingredients lists in order to maintain transparency about what we put in our food.

However, Clean Meals CANNOT GUARANTEE against cross contamination of allergens in the kitchen. Our kitchen is not a nut, dairy, or gluten free facility, and those who have anaphylactic allergies to the aforementioned items (dairy, gluten, and peanuts/tree nuts) use Clean Meals products AT THEIR OWN RISK. Even in situations where we use products that do not contain gluten some ingredients themselves may have been prepared in facilities that cannot guarantee against cross-contamination.

Lastly, the Vegan menu represents a product that was not made with any animal products.
Macro and Micro-Nutritional Information
Clean Meals Inc. uses the most highly regarded sources available, and the standard serving sizes of their meals, in order to determine the nutritional information in their Vegan and Omnivorous Meals, and their High-Protein Snacks. These nutritional breakdowns are not meant to be scientifically accurate. Rather, this information is meant to be a general guide to the contents of the meal, and can vary based on small changes in serving size, or the proportion of ingredients used (for dishes that contain a mix of ingredients). Clean Meals Inc. is not responsible for ensuring that the nutritional information is identical for every meal served, and by agreeing to these Terms and Conditions, you, the client, agree to use this information generally for your own purposes.

As we are always looking for new ingredients and better sources, in the off-chance that a meal’s macro-nutritional information does not match that provided on either the individual macro labels, or on the website (meaning, if there is a disagreement between the macro-nutritional information provided in one section of the website, and the information provided elsewhere), please notify the Clean Meals staff immediately and it will be corrected.

WEBSITE USAGE TERMS AND CONDITIONS

 

Welcome to www.cleanmeals.ca! If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern this websites relationship with you in relation to this website.

The term us or we refers to the owner of the website.

The term you refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

PRIVACY POLICY

We have established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.

Consent for Collection, Use and Disclosure
Your use of this site and/or your registration for products and services here constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use this website.

Accountability
We collect, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, and information about IP address. We take responsibility for your personal information to ensure compliance with the principles in this Privacy Policy.

Purposes for Collecting Personal Information
We collect and use personal information for the following Identified Purposes:

  • To understand customer needs regarding our services.
  • To develop and provide our web site and our products and services for our customers.
  • To fulfill your requests for products, services or information.
  • To communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available.
  • To allow customers to access limited-entry areas of our site.
  • To personalize some of our services and products for you and to deliver targeted advertisements and offers.
  • To protect the services, products or rights of – including but not limited to the security or integrity of our website.
  • To identify and resolve technical problems concerning our site, products and services.

We also use personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

Limiting the Collection of Personal Information
We limit our collection of personal information to only that information which is necessary for the Identified Purposes. We do not direct our site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit our website, a cookie may be placed on your computer or the cookie may be read if you have visited our website previously. We use cookies to allow us to determine which products and services you have already purchased/interested in, so that we do not provide redundant information to you. If you choose to not have your browser accept cookies from our web site, you may not be able to view all the text on the screens, or to experience a personalized visit, or to subscribe to certain service and product offerings on our web site.

Disclosure, Processing and Retention
We do not sell, rent or disclose your personal information to anyone else.

Security Safeguards
We will use reasonable efforts to protect customers.

Opt-in Process
We use double opt-in process to add interested website visitors to our email list. We follow this double opt-in process to confirm and then reconfirm by sending you a confirmation email to ensure that you are interested in receiving our newsletters and promotional emails. This is in alignment with the CAN-SPAM Act. All our newsletter and promotional email provides you with the option to unsubscribe and change your subscription options. We should not be held liable for any damage or law suits arising in connection with the subscription service offered on this website. Please read our terms and conditions before you sign up for our services.

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